Services

Ecojet caters to special transportation needs, whether these are related to a disability, reduced mobility due to medical conditions, unaccompanied minors, pets, and for any other type of special condition not described on this page, please request the requirements and/or forms at any Ecojet office. Help us make your trip the most comfortable and safe experience possible by letting us know your requirements well in advance.

We remind our dear Passengers that all Special Requests will be subject to Confirmation from Ecojet. For this you can go to any of our offices or our Contact Center.

They must reconfirm 24 hours. before your flight, both with Ecojet and your Travel Agency,

If there is no Confirmation from Ecojet, the Requirement will be subject to space availability.

This reconfirmation is key to avoid inconveniences and ensure that all Passengers have their Special Services correctly confirmed before the flight.

Ecojet S.A. provides preferential and adequate attention to special transportation needs through specific policies for Special Passengers, Senior Citizens and Unaccompanied Minors. To assist you efficiently, please provide us with detailed information about your requirements at the time of your reservation or ticket purchase.

Under what circumstances might a special passenger need assistance?

When a person is unable to receive and understand flight safety instructions.
When he/she is unable to evacuate him/herself from the aircraft.
When he/she is unable to take care of his/her basic or physiological needs by him/herself.

If this is your case, it is in our interest to provide you with a quality service while you are at the airport and on board our aircraft, and that is why you will always get:

Priority check-in and boarding, with personalized assistance to ensure your safety and seat assignment.
Free transportation - additional to the baggage allowance - of the equipment and implements you need for your use: crutches, wheelchairs, walkers and oxygen bottles.
Dedicated attention on board and according to your condition by the crew, in accordance with Ecojet S.A.'s safety and service standards.

For this purpose, we request you to:

Be present at the airport two (2) hours prior to flight departure.
Carry with you your identification documents and current Medical Certificate, to be presented when required.
Consider the possibility of having a person accompanying you both at the airport of departure and destination.
Have in your carry-on baggage the medicines you need, considering the amount sufficient to cover your requirements in the event of a delay.

PASSENGERS WITH SPECIAL MEDICAL CONDITIONS

Passengers with medical conditions must comply with the following requirements:

Notify during the reservation and/or purchase of the ticket the medical condition.
A medical certificate must be presented no more than 24 hours prior to air travel. This must describe the type of illness and indicate that the transportation will not affect or aggravate your health condition, according to D.S 285 art. 34.
You must present Ecojet S.A.'s Medical Certification Form (MEDIF), filled out by your treating physician. This form can be picked up at Ecojet S.A. offices.

Limitations:

Ecojet S.A. prohibits the carriage of passengers with infectious diseases.

OXYGEN TRANSPORTATION

In case of traveling with your own respiratory assistance equipment (oxygen cylinder), please consider the following:

You must notify Ecojet S.A. at least 48 hours before the flight of this requirement. Due to Ecojet S.A.'s safety policies, only one passenger with oxygen can be transported per flight.
You must be present 2 hours before the departure of your flight, so that our dispatch personnel can verify the equipment before it is transported.
You must present a medical certificate indicating the amount of oxygen required, considering that the oxygen cylinder to be transported must have a maximum weight of 5 kg.
You must present Ecojet S.A.'s Medical Certification Form (MEDIF).

WHEELCHAIR SERVICE

Ecojet S.A. offers the Wheelchair Service free of charge, from the counter to the boarding point, or we transport your personal wheelchair in the hold of our aircraft. If it is your personal wheelchair, you may indicate whether you prefer to receive it upon arrival: at the aircraft door or at the baggage terminal.

In case you require assistance, it is important that you can inform us at the time you purchase your ticket or check in at the ticket counter:

If you need to be transported to the aircraft, but are able to climb the stairs and board under your own power.
If you need to be transported to the door of the aircraft, but can make your own way to your seat.
If you need to be carried to your seat. In this case, you should consider traveling with a companion who can assist you. At the airport counters you must fill out the Special Transport Notcrew Form.

It is also necessary:

Request the service at least 48 hours in advance, explaining briefly the reasons for your request in order to evaluate the reason for requesting this service and assess the need for a medical certificate to provide the required care.
In case you have your own wheelchair, it is necessary to provide us with information about the type of wheelchair, considering that, if it is battery operated, you must deliver the latter disconnected and with the edges protected to avoid a short-circuit (the battery secured to the structure of the chair). It is also necessary to let us know the manufacturer's instructions for disassembling and reassembling the chair or if it includes any specifications to be transported in the hold of an aircraft.
On the other hand, at the time of delivery of the chair, please let us know if the batteries contain corrosive liquids -susceptible to spills- so that the necessary precautions and measures can be taken for its transportation.

It is a service at no additional cost, which provides assistance by our personnel on the ground and on board the aircraft to minors traveling alone, from their arrival at the airport, during the flight and until they are handed over to the person responsible for receiving them at the destination airport.

If you require this service, it should be taken into account:

This service is available on all our routes for minors from 5 years of age up to 1 day before the flight.
years of age up to 1 day before their 18th birthday.
The request for this service must be made during the purchase of the ticket, since there are quantity limitations for the service.
The check in and reception process at departure and arrival airports must be carried out by an adult, who must present a valid identity document.
For the acceptance of transportation of the minor, parents or guardians must request and complete the Unaccompanied Minor form, providing reliable information.
The Travel Authorization for the circulation of children and adolescents in the national territory, processed at the Office of the Ombudsman for Children and Adolescents, must be presented.
At the counters, the following must be presented: the original and valid identity document of the minor (identity card or passport), Travel Authorization and the Unaccompanied Minor Form. Without this documentation the minor will not be accepted.
It is recommended that the minor has the pertinent information on hand, such as identity card, address and telephone number, as well as the name of the person who will receive him/her at the destination.
The persons responsible for the minor at the airport of origin and destination must remain available until the minor is boarded and received at the airport of destination.
The hand luggage, electronic and/or valuable items carried by the minor will be under his/her responsibility.
The person responsible for receiving the minor at the airport of destination must be present at the arrival hall of the airport at least 10 minutes before the arrival of the flight, carrying his/her identity document.

Transportation limitations

Ecojet S.A. will limit this service in the following cases:

Minors under medical treatment.
In cases of flight delays and that the flight is likely to be cancelled.
Minors whose information on the Unaccompanied Minor form is incomplete.
The service will not be provided in cases of overnight stays or combinations of more than two flights.

Minors traveling in the company of a parent or family member.

If a minor is traveling in the company of only his/her father, mother or guardian, it is important to present all the requirements established in the current regulations when checking in at the ticket counter:

You must present the current Travel Authorization, processed in offices of the Municipal Ombudsman for Children and Adolescents.
Identity document of the minor (identity card, valid passport).

Important: The Travel Authorization for the circulation of Children and Adolescents in the National Territory complies with Law 548 Child and Adolescent Code and Law 263 Comprehensive Law Against Trafficking and Smuggling of Persons.

WHEN YOU TRAVEL WITH A BABY

Ecojet S.A. allows the transport of newborns from the seventh (7) day of life, ensuring their safety.
day of life, ensuring their safety. In the case of a premature baby
must present a medical certificate issued by a professional with Bolivian
Bolivian license that clearly specifies the health situation of the baby and the medical
and the medical certification form (MEDIF) issued at any Ecojet SA office indicating that the baby's
office of Ecojet SA indicating that the baby is stable enough to travel by air.
air travel.

Translated with DeepL.com (free version)

You must present the birth certificate before reaching the third month of life.
From the third month of life, you must present your current identity card or passport, in accordance with current regulations against human trafficking and smuggling.

Infants are considered passengers under 2 years of age, who do not occupy seats and pay 10 percent (10%) of the fare of the adult with whom they are traveling. If you require an infant to occupy a seat, you must pay the fare for a child (2 to 12 years old).

PREGNANT WOMEN

Ecojet S.A. prioritizes safety in the transportation of pregnant women. Therefore, it is essential that passengers inform themselves in advance about the established regulations:

Passengers with a pregnancy between 1 and 28 weeks must present a medical certificate issued 24 hours in advance issued by a gynecologist with Bolivian registration. This certificate must indicate the state of health of both the mother and the baby, as well as the gestation period. Additionally, the pregnant passenger form must be completed.
Passengers with a pregnancy between 29 and 34 weeks must present a medical certificate issued 24 hours in advance issued by a gynecologist with Bolivian registration, the pregnant passenger form and the medical certification form (MEDIF), which can be obtained at any Ecojet S.A. office.

Important: The medical certificate must clearly specify the health condition of the mother and baby, in addition to confirming that the passenger is fit to travel by air, considering the maximum duration of the flight. This document must have the signature of the gynecologist.

If you require wheelchair service, the request must be made at least 48 hours before the flight.
The transportation of pregnant passengers is not permitted within the seven days prior to delivery or during the seven days following delivery.

SENIOR PASSENGER

In accordance with the established regulations, people over 60 years of age have the benefit of a 40 percent (40%) discount on the purchase of tickets to our destinations, upon presentation of an identity card, passport, along with a simple photocopy.

Once you have purchased your ticket, we recommend you:

Arrive at the airport at least 1 hour before the departure time of your flight.
If you need assistance at the airport, it is necessary to request it at the time of reservation and/or purchase of the ticket or 48 hours before your flight.
Senior citizens receive preferential attention in all Ecojet S.A. facilities and offices.

TYPE OF ANIMALS TRANSPORTED BY ECOJET S.A.

Ecojet S.A. It only transports domestic animals (Dogs and Cats).

If you need special services (other types of animals), it must be managed through “POFOMA” – Forestry and Environmental Protection Police.

PETS AND ANIMALS IN WINERY

Ecojet S.A. It does not transport any type of live animals in the warehouse.

GENERAL CONDITIONS - RESTRICTIONS

Ecojet S.A. You will not receive more than five animals in the cabin per flight (one per passenger).
Minors, whether accompanied or unaccompanied, cannot transport pets.

PETS IN CABIN

- WEIGHT

The animal (domesticated dog or cat) plus the kennel must weigh up to a maximum weight of 7 kg.

CONTAINER

The kennel must meet the maximum measurements of: 50 cm long by 30 cm wide and 30 cm high (50x30x30 cm).
Have a lock or padlock to prevent the animal from escaping.
Be made of resistant material, preferably hard plastic.
Have adequate ventilation and enough space to guarantee the freedom of movement of the animal inside, managing to make a 360º turn (three hundred and sixty degrees) inside the kennel during flight.
Important: Once the kennel has been inspected on the counters, the security seal that was placed by Ecojet S.A. personnel must not be broken. until reaching the destination (in a common airport area).

AMOUNT

One kennel per passenger in which only one pet may be transported and under no circumstances may the pet be removed from its kennel.

LOCATION OF THE PET ON THE AIRCRAFT

The Kennel will be located under the front seat during the flight.

REQUIREMENTS

Updated vaccination certificate.
Certificate of good health, signed by the Veterinarian and the ESAN and ESVAN, present a Zoosanitary Certificate, issued by COMVETBOL or a Zootechnician Veterinarian.
Fill out the “Live animal in cabin” form that will be issued by Ecojet S.A. staff. at airport counters.

AGE

Transportation is allowed from 3 months of age.

COMMUNICATE THE TRANSPORTATION OF THE PET

To acquire this service you must contact Ecojet S.A. 48 hours before the scheduled flight, in order to reserve the space due to the limitations on the quantity of animals transported in the cabin.

PRESENTATION TIME AT AIRPORT

You must appear at the counters one (1) hour and thirty (30) minutes before the scheduled departure time of your flight.

COST

The service has a cost per kilogram.

MINOR PASSENGERS

Accompanied or unaccompanied minor passengers may not transport pets.

GUIDE/GUIDE DOGS

CONTAINER

The dog must travel with collar or breastplate, diaper and muzzle.

QUANTITY

Only one guide dog per passenger is allowed.

REQUIREMENTS

Fill out the “Live animal in cabin” form that will be issued by Ecojet S.A. staff. at airport counters.
Maximum weight up to 30 kilos and from 3 months of age.
Training certificate.
Updated vaccination certificate including anti-rabies.
Certificate of good health, signed by the Veterinarian and the ESAN and ESVAN, present a Zoosanitary Certificate, issued by COMVETBOL or a Zootechnician Veterinarian.

AGE

From 3 months of age.

COMMUNICATE THE TRANSPORTATION OF THE PET

To acquire this service you must contact Ecojet S.A. 48 hrs. before the scheduled flight, in order to reserve space due to the limitations on the quantity of animals transported in the cabin.

PRESENTATION TIME AT AIRPORTS

You must appear at the counters one (1) hour and thirty (30) minutes before the scheduled departure time of your flight.

COST

With the presentation of supporting documentation, the service has no cost.

SUPPORT ANIMAL OR EMOTIONAL SUPPORT

CONTAINER

The dog must travel with collar or breastplate, muzzle and diaper.

QUANTITY

Only one animal per passenger is allowed.

1.- Cats (in all ESAN – AVI – PET-C categories) must be in the kennel throughout the flight. For this type of animals, eliminate the use of a muzzle and breastplate.
2.- Emotional support animals ESAN, may be transported free of charge up to 15 kg, per kennel.
charge up to 15 kg, above this requirement there will be an additional charge.
(previous evaluation of the animal, weight and breed).
3.- Every dog that goes outside a kennel must have an absorbent mat (floor diaper).

REQUIREMENTS

To fill out the “Live animal in cabin” form that will be given by ECOJET S.A. personnel at the airport counters. personnel. at airport counters.
Maximum weight up to 30 kilos and from 3 months of age.
Updated vaccination certificate including anti-rabies.
Certificate of good health, signed by the Veterinarian and the ESAN and ESVAN, present a Zoosanitary Certificate, issued by COMVETBOL or a Zootechnician Veterinarian.
Document that can identify type of animal, breed and age.
Medical certificate issued by a mental health professional that demonstrates the passenger's medical condition to fly accompanied by the animal.
The certificate must indicate that the animal's accompaniment to the passenger is necessary to accompany them during their air journey and/or for activities that the passenger is going to carry out at their destination.
Describe as a medical prescription that for treatment the animal identified above is required to accompany its owner due to its mental or emotional condition during the flight on board the aircraft.
The documentation must be current, no older than one (1) year, and must be issued (signed and sealed) by a health professional.
Copy of the professional's document.
The person conducting the assessment of the passenger must be a physician or licensed mental health professional, and the passenger must be under his or her professional care.

AGE

The service or emotional support animal must be over 3 MONTHS OLD.

COMMUNICATE THE TRANSPORTATION OF THE PET

To acquire this service you must contact Ecojet S.A. 48 hrs. before the scheduled flight, in order to reserve space due to the limitations on the quantity of animals transported in the cabin.

PRESENTATION TIME AT AIRPORTS

You must show up at the counters 1:30 before the scheduled departure time of your flight.

RESCUE DOGS

WEIGHT

There is no weight limit.

CONTAINER

The dog must travel with a collar or bib and diaper.

AMOUNT

The transport of only one guide dog per passenger is permitted.
Larger amounts must be notified to the airline 72 hours in advance.

LEGAL REQUIREMENTS

Fill out the “Live animal in cabin” form that will be issued by the ECOJET S.A. staff. at airport counters.
Training certificate.
Updated vaccination certificate.
Certificate of good health, signed by the Veterinarian and the ESAN and ESVAN, present a Zoosanitary Certificate, issued by COMVETBOL or a Zootechnician Veterinarian.

AGE

Greater than three (3) months of age.

COMMUNICATE THE TRANSPORTATION OF THE PET

To acquire this service you must contact Ecojet S.A. 48 hrs. before the scheduled flight, in order to reserve space due to the limitations on the quantity of animals transported in the cabin.

PRESENTATION TIME AT AIRPORTS

You must appear at the counters one (1) hour and thirty (30) minutes before the scheduled departure time of your flight.

COST

With the presentation of supporting documentation, the service has no cost.

REASONS FOR REFUSING THE TRANSPORTATION OF ANIMALS IN A PASSENGER CABIN

Ecojet S.A. may deny the carriage of animals in the passenger cabin in the following circumstances:

The animal represents a direct threat; You should not bark or growl repeatedly at other people at the airport or on board the aircraft.
You should not relieve yourself at the airport or on board the aircraft.
Transportation of the animal would violate applicable safety and security regulations; or the passenger traveling with the animal does not provide all required forms.
Be a breed restricted for transportation in the cabin.

DANGEROUS BREED OR CONSIDERED AGGRESSIVE

Ecojet S.A. It has breed restrictions on dogs considered potentially dangerous for transport in the cabin.

Akita Inu
bull terrier
american bulldog
Argentine Dogo
Brazilian Fila
Anatolian Shepherd
Caucasian shepherd
Pit Bull Terrier
American pit bull terrier
Staffordshire Bull Terrier
American Staffordshire Terrier
Rottweiler
Tosa Inu

Important:

Failure to register and submit these requirements and forms will be grounds for refusing to transport the service animal.
Responsibility for the physical integrity of the animal throughout the flight is the responsibility of the passenger.

Checked or Registered Baggage

Ecojet S.A. offers a free baggage allowance weighing up to 20 kg per adult passenger, which appears on your ticket or ticket. However, the baggage allowance established for minors between 2 and 12 years old is 10 kg. Infants between 0 and 2 years of age, their baby bag and/or stroller are allowed.

Please note the maximum dimensions allowed in luggage are: 95 cm high, 75 cm wide and 43 cm deep (95x75x43 cm), applicable to all pieces of checked luggage or that is delivered for shipment in a letterbox. of the aircraft.

Weight limitations applicable to baggage

Those pieces that exceed the dimensions or maximum weight established in the baggage allowance regulations, as well as additional pieces of baggage, will be subject to payment of the Excess Baggage Fee.
The maximum weight of each piece of luggage (even subject to payment of the Excess Baggage Fee) cannot exceed 32 Kg. Pieces of luggage whose weights exceed this limit will not be admitted as such, although they may be transported as cargo. airline by paying the corresponding fare.

Hand luggage

It is considered a small baggage with a maximum weight of 5kg and its dimensions must not exceed 50x30x20cm, which is transported in the aircraft cabin, under the care and responsibility of the passenger (1 bag per passenger, either backpack, suitcase or bag that complies with weight and measures, however, cameras, diaper bags, umbrellas, etc. can be carried by hand).

In case you have not registered additional hand luggage, you must cancel, before boarding, Bs. 50. By QR to the account of Fideicomiso de Cesión de Flujos Futuros Ecojet. Do not make payments to personal accounts.

Ecojet S.A. is committed to efficiently fulfilling its transportation service and meeting your travel expectations. However, situations may arise in which you decide to request a refund of your ticket. This process must be done within one year of its original issue. In this case, the procedure to follow will be the following:
As the ticket holder, you will submit a signed refund request letter, addressed to Ecojet S.A. with the following data:

Name of the passenger
Address
Telephone contacts
The payment method used (cash, credit or debit card)
The number(s) of the ticket(s)
The travel date
The city of origin and destination
The original purchase invoice

The refund request can also be made at the Travel Agency where you purchased the ticket. In this case, the Agency will request the return by letter on letterhead and with its respective stamp. Once the return request has been made and the required documents have been included, you will be given a registration number with which you can track your refund.

Important: All returns will be made after consulting the company's internal policies for the return process.

Baggage claim

Ecojet S.A. It is a business policy to provide you with quality service and ensuring that your luggage arrives with you at your destination is one of our objectives. However, in the event that your luggage is delayed in its arrival, the company will attend to your claim and expedite its location in order to promptly solve the problem.

Delayed baggage:
In case your luggage does not arrive on the same flight, you must:

Fill out the Luggage Search Form, which will enable a file number, which allows tracking.
Attach a simple photocopy of your ticket and your luggage check, along with the Baggage Search Form.
The claim must be made at the time of arrival, only once and at a single station.

Lost luggage:

If your luggage is not found within 7 days, Ecojet S.A. will compensate you by recognizing 7 USD (Seven 00/100 US dollars) per kilogram up to 15 kilos or the declared transported weight, following the regulations of the Warsaw Convention and the stipulations of the Authority for Supervision and Social Control of Telecommunications and Transport (A.T.T.), and D.S No. 285

Partially damaged luggage:

Ecojet S.A. will not accept any claim and will not assume responsibility for minor damages (scuffs, stains, cuts and depressions on the outer cover of your luggage) since these are damages that occur due to the normal handling to which all luggage is subjected.

Ecojet S.A. will not assume responsibility for loss or damage suffered by the wheels, straps, handles or any other part attached to the piece of luggage; Nor does it assume responsibility for damages suffered by luggage that shows that it has content that exceeds its original capacity.

Items or objects missing from luggage:

If at the time of collecting your luggage you notice the absence of some items of your property, you must report it to the Ecojet S.A. offices. from the airport, immediately after the arrival of your flight to your destination and before leaving the terminal.
Ecojet S.A. is not responsible for the theft or loss of the following items (that have not been declared before starting the trip):

Money, jewelry, negotiable documents and/or securities, personal or commercial documents, liquor, books, manuscripts, commercial samples, artistic pieces, industrial models, non-replaceable items (such as family souvenirs or antiques), photographs, business equipment, inherited property, collectibles, artifacts, metals, precious stones, cinematography, audio and/or video equipment, computer hardware and/or software, electronic equipment components, keys, physical or digital files, publications, architectural plans, paintings , sculptures, works of art, sound reproducing equipment or any type of property similar to the above, of value. The list is illustrative, not limiting.

Luggage and/or objects left in the cabin:

Objects that are forgotten in the aircraft cabin, such as: umbrellas, books, hats, glasses, radios, recorders, clothing in general, photographic and video cameras, among others, must be claimed at Ecojet S.A. offices. at the airport, having to request and fill out the Baggage Search Form. Ecojet S.A. will initiate the corresponding search and will notify and/or return the object – if it is found – to your person.
Ecojet S.A. is not responsible for objects that were forgotten in areas outside the company's custody; However, the respective airport authorities will be assisted in tracking said objects, this being a Courtesy service, without creating any file for this purpose.

Important: All these points are described in the Transport Contract that supports the obligation contracted between Ecojet S.A. and the passenger.

Passenger Rights

If, for safety reasons such as weather or technical conditions, or force majeure, a flight is suspended or delayed, the passenger has the right to continue the trip with the expected delay or cancel the trip and request a refund for the unfulfilled portion of the ticket.

In the event of cancellations, interruptions, delays, or any other event attributable to the airline, passengers will be compensated as follows:
Delays greater than two hours and less than four hours
Refreshments + phone call (not to exceed three minutes)

Delays greater than four hours and less than six hours
Refreshments + phone call (not to exceed three minutes) + Meals

Delays of more than six hours
Refreshments + phone call (not to exceed three minutes) + food + compensation of 25% of the net value of the unpaid portion of the airline ticket.
When the delay is more than six hours, after 10:00 p.m., and the passenger is not at their place of residence: accommodation + transportation to and from the airport.
Flight Cancellation

If the passenger is not at their place of residence, compensation will be provided with: food + accommodation + transportation to and from the airport.

If the passenger is at their place of residence: transportation to and from the airport.
In both cases, the passenger can receive the compensation mentioned above or request a refund (the ticket refund will be the proportional portion of the trip not taken, or the full amount if the flight is no longer valid; the refund will be the net amount and will include taxes and fees, provided these have not been collected and are still being retained by the airline).

Passenger obligations

Provide your personal and contact information.

Present your travel documents and personal identification.

Read the ticket and verify that the information entered is correct.

Carry fragile and valuable items in your carry-on luggage, such as medications, documents, ID cards, passports, money, jewelry, etc.

Take care of your carry-on luggage at all times.

Maintain respect for the personal and professional dignity of airline employees.

Arrive at the counters on time to comply with all regulations related to the work of air transport facilitating entities and their corresponding controls. To this end, ECOJET requests that passengers arrive at the counters one and a half hours early for domestic flights.

It's important to note that passengers traveling via an international flight (such as Santa Cruz or Cochabamba) should arrive two to three hours early, as their flight is considered international from their city of origin.

Follow the instructions of airline personnel, both on the ground, inside the aircraft, and in flight.

Passengers must refrain from any act that could jeopardize the safety of the flight, their own safety, or that of others. They must also refrain from any conduct that violates good order, morality, or discipline, or that causes inconvenience to other passengers.